Frequently Asked Questions

Yes, our basic video chat features are completely free. We believe everyone should have access to spontaneous human connection without paying. We offer optional premium features for users who want enhanced functionality like priority matching, ad-free experience, and advanced filters, but these are entirely optional and the core random chat experience remains free forever.

No registration is required. Simply visit our website, allow camera and microphone access when prompted, and you're immediately connected to a stranger. We don't require email addresses, phone numbers, or any other personal information. This anonymous approach is central to our philosophy of facilitating genuine human connections without barriers.

Our platform works on any device with a modern web browser and camera capabilities. This includes desktop computers, laptops, tablets, and smartphones. Whether you're using Windows, macOS, Linux, iOS, or Android, you can access our service through Safari, Chrome, Firefox, Edge, or other mainstream browsers. No app download is required for the core experience.

Camera and microphone access is essential for video chat functionality. When you click to start a chat, your browser will prompt you to grant these permissions. The video and audio streams are processed in real-time and transmitted directly to your chat partner - they are never recorded or stored on our servers. You can revoke these permissions at any time through your browser settings.

Our platform uses advanced video compression technology to maintain smooth conversations even on slower connections. If your connection becomes unstable, the system will automatically adjust video quality to prevent dropped calls. You can also switch to text-only mode during poor connectivity periods while still maintaining the conversation.

Your privacy is our top priority. We don't require real names, email addresses, phone numbers, or any other personally identifiable information. We don't store conversation logs, video streams, or IP addresses beyond the duration of your session. Our servers automatically purge all connection metadata when you close your browser tab. What happens in chat stays in chat.

Under normal circumstances, other users cannot determine your real identity through our platform alone. We don't display IP addresses, and without you sharing personal details, you're essentially anonymous. However, remember that if you voluntarily share information like your full name, workplace, address, or social media handles during conversation, that information could be used to identify you. Always be mindful of what you choose to disclose.

No. Video and audio streams are transmitted peer-to-peer and are never recorded or stored on our servers. We don't have the technical capability to store conversations even if we wanted to - the architecture simply doesn't permit it. Screenshots taken by other users are beyond our control, so always be careful about what you show on camera.

If you encounter any user who is harassing, threatening, or displaying inappropriate content, use the report button to flag them immediately. Our moderation team reviews all reports and takes action within hours. You can also simply click "Next" to instantly end any conversation and connect with someone new. Never feel obligated to stay in a conversation that makes you uncomfortable.

Yes, our platform includes a block feature. If you encounter a user you previously chatted with and don't want to connect with again, you can add them to your block list. Blocked users will never be matched with you in future sessions. You can manage your block list through the settings menu.

Like any social platform, we cannot guarantee absolute safety. However, we implement multiple layers of protection including anonymous usage, active content moderation, easy reporting tools, and immediate action against violators. The majority of users have positive experiences. By following basic safety practices - not sharing personal information, trusting your instincts, and using the report feature - you can significantly reduce any risks.

If your video isn't displaying, first check that you've granted camera permissions to our website in your browser settings. Try refreshing the page and allowing permissions again when prompted. Ensure no other application is currently using your camera. If using a laptop, make sure the physical camera isn't covered. Finally, try restarting your browser - sometimes accumulated cache can interfere with media permissions.

First, verify that your microphone is working by testing it in your device settings. Check that you haven't accidentally muted yourself in the chat interface - there's usually a microphone icon that shows your current mute state. Ensure no other application is using your microphone simultaneously. Try disconnecting and reconnecting to the chat. If problems persist, switch to text chat as a backup while you troubleshoot audio issues.

Unstable connections can be caused by many factors. Try moving closer to your Wi-Fi router or switching to a wired connection if possible. Close bandwidth-intensive applications running in the background. If using a VPN, try disabling it temporarily as some VPN configurations interfere with real-time communication. Check your firewall settings to ensure our website isn't blocked. If on cellular data, try switching to stronger signal areas.

We support all major modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Opera. For the best experience, we recommend using the latest version of Chrome or Firefox. Some features may be limited on older browser versions. If you experience issues, try updating your browser to the newest version.

Absolutely. Our platform is fully responsive and works on smartphones and tablets. For the best mobile experience, use a modern browser like Chrome for Android or Safari for iOS. Ensure you have granted camera and microphone permissions to our website in your device settings. The mobile experience includes all same features as desktop.

No, premium is entirely optional. Our core random video chat functionality is free and will remain so. Premium adds convenience features like priority matching, unlimited skips, custom filters, and an ad-free experience. You can enjoy full functionality without spending anything.

Since we don't require account creation for basic usage, premium subscriptions are tied to the browser cookie or device you used to purchase. To cancel, access the subscription management through the settings menu on the same device you used to subscribe. If you encounter issues, contact our support team with your transaction ID for assistance.

All payment processing is handled by established third-party payment providers who specialize in secure transactions. We never store your credit card details on our servers. All payment information is encrypted using industry-standard SSL/TLS protocols during transmission.

Our community guidelines exist to ensure everyone has a positive experience. Key principles include treating others with respect, accepting that you'll encounter diverse perspectives, never engaging in harassment or hate speech, avoiding explicit content, respecting users' privacy, and being honest about your intentions. Users who violate these guidelines may have their access restricted.

Users can report others for various reasons, though not all reports result in action. Common reasons for reports include inappropriate behavior, harassment, showing explicit content, or simply because the reporting user didn't enjoy the conversation. Our team reviews each report to determine if guidelines were violated. If you believe a report was unjust, you can contact support for clarification.

The best conversations start with genuine curiosity about the other person. Ask open-ended questions about their life, culture, interests, and opinions. Share something about yourself too - balance is key. Be present and avoid distractions. Listen actively and respond thoughtfully rather than simply waiting for your turn to speak. A little humor helps, but avoid oversensitivity or offensiveness.

Immediately click the "Next" button to disconnect from the conversation. Then use the report button to flag the user so our moderation team can review their account. If you encounter illegal content or imminent danger, contact local authorities first, then notify our support team with details. Do not attempt to engage with or capture inappropriate content for personal use.